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Demonstrate how to properly secure workplace with necessary keys, codes and building specific security
Demonstrate how to punch in and out for shifts and breaks on-line via e-Hub or via assigned land line phone
Ensure all direct reports correctly punch in and out and correct missed punches before the pay day cutoff date.
Explain how accurate timekeeping affects budget
Employ the correct types of cleaning chemicals to accomplish specific tasks
Mix cleaning products correctly and efficiently to meet cleaning tasks
Follow proper safety protocol for cleaning supplies
Operate available types of vacuums and chooses the proper one for each task
Differentiate the types of mops and brooms to use based on cleaning surfaces
Identify and effectively use different types of dusting tools, including but not limited to dust rag, mop, bell brush and others assigned
Identify stains and spots on carpet and treat appropriately
Identify fiber type and apply proper chemical cleaning methods
Identify correct bags to use for trash, recycling, and compost
Demonstrate the proper way to empty all available trash bins and compactors
Describe the difference between high and low dusting
Problem-solve basic equipment issues and name who to contact if there are maintenance issues
Demonstrate what a properly stocked closet looks like
Demonstrate what a properly stocked cleaning cart looks like
Demonstrate TECH cleaning run for assigned building
Locate necessary supplies and report to Supervisor when supplies are running low (before completely running out)
Modify work plan to ensure absent employees’ shifts are covered by another person or themselves
Create a work schedule that meets customer, business, and work requirements
Calculate supply usage to determine needs and assemble order request for Area/Account Manager
Demonstrate skills to operate commercial cleaning machines for both carpet and hard floor care
Explain pH and sanitation capabilities of chemicals to employees, clients, and customers
Effectively maintain inventory of supplies at all sites on route for accounts, so cleaners have the tools they need to complete their job
Calculate usage of supplies to determine supply needs
Assemble orders for supervisors and shift leads for all runs
Determine when supplies should be ordered to meet supply and equipment budget and to meet the needs of customers
Detect misses and opportunities in building inspections
Follow up with cleaners and communicate what was missed and how to correct
Differentiate between Walk-Throughs and Formal Inspections to ensure positive reinforcement and redirect behaviors and to meet or exceed customer expectations
Analyze Job Cost Reporting to meet labor budget
Identify discrepancies and ensure costs codes are correct
Review staffing and adjust to meet the needs of business
Use company technology in accordance with company SOP
Identify and develop hi-po cleaners/shift leads and connect them to growth opportunities within the organization
Use QA Audits and communication from clients to resolve customer complaints
Share plan of action with customer in a timely manner
Demonstrates effective customer service skills
Develop and exhibit a leader's mindset
Manages direct reports through feedback and regular 1:1's
Create a work environment where the team actively works towards and achieves goals and results
Share feedback openly and honesty
Demonstrate ability to lead through change
Analyze information using tools and reports to make sound business decisions
Write clear and concise emails to peers, supervisors, and customers
Follow up on open issues and resolve them in a timely manner
Identify and uses the proper PPE equipment in the workplace to prevent exposure to hazards including but not limited to BBP and chemicals
Identify what to communicate should there be exposure to hazardous chemicals, following all local, state, and federal guidelines
Explain the importance of slip resistant shoes for preventing slips, trips, and falls
Contact the appropriate person should an incident occur and what to do should someone need medical attention
Follow proper procedure when an incident occurs and what to do should someone need medical attention
Communicate with all necessary parties, including, but not limited to injured associate, client, and leader in the event of an incident
Examine sites and apply Marsden Safety Standards when conducting Safety Training and Safety Audits
Complete Marsden Safety 10 classes 1 and 2 and demonstrates and expects safe work practices of entire team
Demonstrate how to conduct safety inspections that meet Marsden Standards using e-HUB
Coach team on when to use tools and job aids to perform tasks safely
Ensures all associates have and wear all necessary PPE to do their jobs safely
Reinforce the importance of slip resistant shoes to prevent slip, trips, and falls and shares communication about shoe discount programs to ensure associates have proper shoes
Execute the proper procedure to report near misses and incidents via e-HUB
Coach associates to complete near miss reporting
Follow up on all open issues, correcting within the allotted time
Maintain MSDS/Safety Data Sheets
Show where the MSDS and Safety Data Sheets are kept
Identify when to use tools and job aids to perform tasks safely
Assess and summarize Safety Audit information in e-HUB
Complete the Train the Trainer training and demonstrate proficiency on the job
Employ the "Tell, Show, Do, Review" training process to show leads and cleaners the proper way to clean, download EHUB, clock in and out, use all necessary equipment
Identify cleaners, shift leads, supervisors who consistently exceed expectations and collaborate with their direct supervisor to arrange for career advancement
Conduct 1:1's with direct reports on a regular basis to communicate changes in workflow, safety updates, recognition, and job/career development
Apply coaching basics with all employees to set expectations, reinforce desired behaviors and redirect unwanted behaviors.
Apply Performance Improvement Process and progressive discipline when necessary
Explain all tasks, including how to do them, how long they should take and what may be a unique requirement of the building or run for the cleaner’s assignment
Implement the tell show do review training philosophy
Communicate in specific terms what makes Marsden a better cleaning company
Identify when a PIP (Performance Improvement Process) should be implemented and partner with HR as necessary
Writes PIP (Performance Improvement Process) communications in third person and use only facts specific to the incident or problem
Complete necessary investigation and work with HR and Operations Leader before any suspension or termination
Maintain accurate timekeeping records and communicate correct punching and PTO requests processes
Investigate time fraud; partnering with HR to follow proper coaching guidelines and corrective action if necessary
Teach “The Marsden Way” and Core Values to all associates
Lead by example
Recognize role in the LEGS framework and makes decisions with LEGS in mind
Represent Marsden by adhering to dress code and standard of conduct
