Project Technician
Project Technician
Entry Level Special Services
Entry Level Special Services
Project Technician
Project Technician
Entry Level Special Services
Entry Level Special Services
Operations - Janitorial
Level 2 - Lead / Skilled Apprentice 

Project Lead

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Learning objectives to obtain this position

VIEW

OPERATIONAL EXCELLENCE

When participants complete the STEPS Operational Excellence training for Shift Leads, they will be able to:

Demonstrate how to properly secure workplace with necessary keys, codes and building specific security

Display ability to clock in and out via e-Hub or landline as assigned by manager

Employ the correct types of cleaning chemicals to accomplish specific tasks

Mix cleaning products correctly and efficiently to meet cleaning tasks

Follow proper safety protocol for cleaning supplies

Operate available types of vacuums and chooses the proper one for each task

Differentiate the types of mops and brooms to use based on cleaning surfaces

Identify and effectively use different types of dusting tools, including but not limited to dust rag, mop, bell brush and others assigned

Identify stains and spots on carpet and treat appropriately

Identify fiber type and apply proper chemical cleaning methods

Identify correct bags to use for trash, recycling, and compost

Demonstrate the proper way to empty all available trash bins and compactors

Describe the difference between high and low dusting

Problem-solve basic equipment issues and name who to contact if there are maintenance issues

Demonstrate what a properly stocked closet looks like

Demonstrate what a properly stocked cleaning cart looks like

Demonstrate TECH cleaning run for assigned building

Locate necessary supplies and report to Supervisor when supplies are running low (before completely running out)

TRAINING AND COACHING

When participants complete the STEPS Training and Coaching training for Shift Leads, they will be able to:

Create a work plan and walk cleaning run with cleaners

Reinforce and Redirect cleaners based on priorities given by manager and adjust assignments to meet goals

Demonstrate how to clean in a consistent and efficient manner using Marsden TECH cleaning process

Observe the cleaner throughout entire TECH cleaning process

Deliver positive reinforcement when encountering cleaners following the Marsden TECH cleaning process

Provide constructive feedback to ensure proper performance

SAFETY PRACTICE

When participants complete the STEPS Safety Practice training for Shift Leads; they will be able to:

Identify and uses the proper PPE equipment in the workplace to prevent exposure to hazards including but not limited to BBP and chemicals

Explain the importance of slip resistant shoes for preventing slips, trips, and falls

Contact the appropriate person should an incident occur

Execute the proper procedure to report near misses and incidents via e-HUB

Show where the MSDS and Safety Data Sheets are kept

Identify what to communicate should there be exposure to hazardous chemicals

Identify when to use tools and job aids to perform tasks safely

LEADERSHIP and MANAGEMENT

When participants complete the STEPS Leadership and Management training for Shift Leads; they will be able to:

Analyze workload and staffing to ensure job is completed within budget

Explain call off and absentee policy and adjust workload to cover for those that are unable to work

Complete TTT training and use the Tell-Show-Do-Review Method to coach, reinforce, redirect to ensure adherence to Marsden TECH cleaning process

Train personnel on all tasks, procedures, and equipment identified under operational excellence and safety practices

Demonstrate how to punch in and out for shifts and breaks, and correct missed or incorrect punches on-line via E-HUB or via assigned land line phone

Demonstrate how to operate commercial cleaning machines for both a carpet and hard floor care

Complete “Difficult Conversation” training and apply the behaviors learned on the job.

CULTURE AND VALUES

When participants complete the STEPS Culture and Values training for Shift Leads, they will be able to:

Describe “The Marsden Way” and Core Values

Represent Marsden by adhering to dress code and standards of conduct

Deliver positive reinforcement to cleaners when encountering them, adhering to Marsden Standards – “The Marsden Way”, Core Values, dress code and code of conduct

Prerequisite Positions
Next Level Moves